Get in Touch
Have a question, found a bug, or want to partner with us? Pick the right channel below — we'll get back to you fast.
Send a Message
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Thanks for reaching out. We typically reply within 1–2 business days. Check your inbox — a confirmation has been sent to your email.
Common Questions
How do I reset my password?
Go to the Log In page and click "Forgot password?" below the password field. Enter your registered email and we'll send you a reset link valid for 15 minutes.
How do I delete my account?
Send us a deletion request at privacy@playlaxneo.com from your registered email address. We will process the request within 30 days in line with our Privacy Policy.
I found a bug — how do I report it?
Use the contact form above, select "Bug Report" as the topic, and describe what happened, what you expected, and your browser/device info. Screenshots are always helpful!
Do points or achievements have real-world value?
No. All points, badges, streaks, and achievements on Playlax Neo are virtual and for entertainment purposes only. They carry no cash value and cannot be exchanged for real-world rewards.
How long does it take to get a response?
We aim to respond to all messages within 1–2 business days. Urgent security issues are treated as high priority and handled as quickly as possible.